BOOKING TERMS AND CONDITIONS

BOOKING INFORMATION

• When booking online, payment is made immediately – both for your convenience and to minimize queues at check-in. If you book more than 21 days prior to arrival, payment can be made at a later time. We require advance payment for all accommodation bookings. Please see your booking confirmation for details.

• Prefer to book by phone? Feel free to call us at +46 (0)35-305 05.

• To book accommodation with us, you must be at least 18 years old.

• You must be able to provide valid identification and a registered address, which may need to be verified with an official ID.

CANCELLATION POLICY

• Cancellation up to 14 days before arrival: no fee.

• Cancellation less than 14 days before arrival: 50% of the total amount will be charged.

• Cancellation less than 7 days before arrival or no-show: 100% of the total amount will be charged.

• If you have purchased cancellation protection, you may cancel with a full refund up until 12:00 (noon) on the day of arrival in cases of illness or death in the immediate family. A doctor's certificate from a licensed physician is required in case of illness. Costs for doctor's visits are not reimbursed by the hotel.

CANCELLATION PROTECTION

• Add cancellation protection for SEK 125 per person at the time of booking – this allows you to cancel with a full refund up until 12:00 am on the day of arrival upon presentation of a medical certificate or death in the family.

• Please note that the cancellation protection fee is non-refundable and does not apply to tickets for concerts, shows, or other performances.

Pricing Errors and Invalid Bookings

• We reserve the right to correct any pricing errors that occur at the time of booking. If an obviously incorrect price has been stated due to a typographical, system, or calculation error, and you as the booker realized or should have realized that the price was incorrect, the booking is not binding for the hotel.

BOOKING TREATMENTS AND DAY SPA

• Treatments and Day Spa visits can easily be booked online or by phone.

• Payment is made at the spa reception upon arrival.

• Cancellation at least 24 hours before your scheduled appointment: no fee.
• Cancellation less than 24 hours before your appointment: 50% of the amount will be charged. No-show: 100% of the amount will be charged.

• When booking treatments in combination with accommodation, the same cancellation protection terms apply as for accommodation.

PARKING

• Parking on hotel grounds requires a permit. As our guest, you can park free of charge – simply register your car at the reception upon arrival.

• Charging an electric car is paid for directly at the charging station.

CHILDREN AND TEENAGERS

• Children are welcome at our ground floor spa area when accompanied by an adult, every day until 6:00 PM. For the upper floor spa, fitness classes, and gym, the minimum age is 15 years.

• Minors may only stay at the hotel when accompanied by a legal guardian.

GIFT CARDS

• Gift cards can be used as a method of payment throughout the hotel. At check-in and payment, the gift card must be presented.

• Please note that a gift card is a valuable document – lost or expired gift cards are not replaced.

CONFERENCE BOOKINGS

• Special terms apply for conference bookings. Please contact our Sales Department for more information and current booking rules.

LIABILITY AND DAMAGES

• You, as the guest – or the person who made the booking – are responsible for any damage caused by negligent or irresponsible behavior. Smoking or causing damage in the room will result in a minimum cleaning fee of SEK 5,000, in addition to any compensation for destroyed property.

• You are also responsible for checking your booking confirmation as soon as you receive it and notifying us immediately of any errors.

• Between 10:00 PM and 8:00 AM, we ask that noise levels in rooms and hallways be kept to a minimum to ensure a good night's sleep for all our guests.

PROCESSING OF PERSONAL DATA

• We process your personal data in accordance with applicable data protection legislation. Your data is used to manage bookings, provide our services, and enhance your experience.

• Personal data may be shared with third-party providers such as payment and IT services – always under our instructions and in compliance with current legislation.

• You have the right to request access to, correction, or deletion of your personal data. You may also object to or request restriction of data processing. For questions, please contact us at dpo@tylosand.se.

• Read more in our Privacy Policy.

FORCE MAJEURE

• We are not responsible for damage, loss, or delays resulting from events beyond our control such as natural disasters, government actions, pandemics, strikes, or similar events. In case of force majeure, we reserve the right to cancel without obligation to compensate or reimburse.

OTHER INFORMATION

• Hotel Tylösand is a smoke-free property.

• Photography for private use is allowed. Commercial use requires written permission.

RESPONSIBLE ORGANIZER

• Responsible for Hotel Tylösand.

Aktiebolaget Tylösands Havsbad

Tylöhusvägen 28

302 75 Halmstad

Sweden

Phone: +46 (0)35-305 00

Company Registration Number: 556018-5075

• As the organizer, we commit to:

• Providing all necessary booking documents.

• Informing you of any significant changes regarding your booking.

• Delivering the services you have booked as agreed.